Saturday, August 20, 2005

Oh Yes, Airline Travel: Thunderstorms!

Friday 11 AM     Leave Halifax Hotel.

Friday 12 PM     Arrive Halifax Airport.

Friday   2 PM     Board plane bound for Toronto.

Friday   5 PM     Spend some time in air and on tarmac on detour to Montreal.

Friday   8 PM     Disembark in Toronto after 45 minutes circling airport and 45 more on tarmac.  Connecting flight has been cancelled.

Friday 8:15 PM  Get in Wrong Line Number 1.

Friday 9:15 PM  Get in Wrong Line Number 2.

Friday 10 PM    Exhange angry words with Air Canada ticket agent but procure reservation for next day.

Friday 11 PM    Shuttle to hotel reserved by Air Canada.

Friday 12 Midnight      Register at Hotel despite no call having been forthcoming from Air Canada.  We are fully equipped for the evening with toothbrushes and little else of use.

Saturday 9 AM       Hotel Limo drops us at wrong terminal.

Saturday 9:15 AM  Get in Wrong Line Number 3.

Saturday 10 AM     Shuttle to correct terminal

Saturday 10:30 AM      Locate luggage.

Saturday 10:40 AM      After 4 tries, find a customs agent who will permit us to go through customs on the basis of last night's boarding passes, enabling us to escape 3 hour line (Wrong Line Number 4) for new boarding passes.

Saturday 11AM     Find an efficient and knowledgeable Air Canada rep who zips through several waiting passenger crises in record time.  We have boarding passes and our luggage is on its way!

Saturday 12:15       Passengers asked to go back to lounge because the plane's stairs refuse to attach to the plane.

Saturday 12:45 PM  We are on our way home.

Saturday 3 PM  We AND our luggage are home.

We are grateful to Air Canada and its employees for their caution in dealing with massive lines of lightning storms and torrential rains yesterday.

However, it is abundantly clear that never before in its history has the Toronto Airport been closed due to weather delays.  That can be the only possible explanation for the too-limited numbers of  poorly trained and dramatically ill-informed staff on duty who sent countless customers to the wrong lines, the wrong terminals, and the wrong phones.

We were not the lady trying to meet "the love of her life" in Boston for his 10 day leave who was informed that she would need to wait 2 full days for another flight, and we were not the couple whose dog had already been abandoned once on a plane in Montreal and whom the airline wanted to send to Edmonton without his humans, who themselves know no one in Edmonton.  I think the lady headed for Boston was trying to find a train, and the dog and his humans spent the night on the airport floor, thanks to the heroic efforts of an Air Canada agent in getting him off the plane.

A shower!  Clean clothes!

15 comments:

Anonymous said...

Welcome home!  I'm glad you made it safely.

Anonymous said...

when flying works, it works, but oh, when it doesn't . . . .  (we had an extra night in Madison last month!).  

Anonymous said...

I don't know why we we evolved we didn't grow wings...life could have been alot simpler~
Ya made it~
I heard those storms wrer bad..
Hugs
Wishing you health, happiness and laughter.
TJ~

http://journals.aol.com/paisleyskys/PaisleySkys
http://journals.aol.com/vaultofsecrets/MoonDancer

Anonymous said...

Welcome home. You had a truly interesting peregrination. We begin to wonder why anyone still flies.
Bon & Mal

Anonymous said...

Welcome home.  I'm sorry the end wasn't a fitting conclusion to such a relaxing vacation but at least it was memorable and my bet is you taught your daughter a few things about assertiveness, independence, and how to react when life throws you curveballs.

Anonymous said...

Welcome back!  What a stressful end to a lovely vacation!  Stacy

Anonymous said...

OMG!  What an experience!  One I hope I do not have to endure sometime, but the probability is high.  Glad you're home, safe and sound.

Anonymous said...

Oh my!!  Welcome home!!!  Time for another vacation!  BEAUTIFUL photo in the next entry - how magnificent.  The end of the trip will be something to laugh about in the future, but yesterday, oh yesterday!  How awful - glad you both finally made it home safely.

Vicky
http://www.livejournal.com/users/vxv789/32872.html

Anonymous said...

But still worth it, yes?

Lisa
http://journals.aol.com/lici/AWritersAngst

Anonymous said...

What a story!     Take comfort in knowing that you could not, in this case, have made it there faster driving.

Anonymous said...

I travel for work and I can tell you that is sort of "adventure" becomes a part of business travel.  You are also correct that in these cost cutting days, there is far too few staff at airports to get through crisis like this.  On my last trip, I had to fight the airline to get home after the first two flights I was booked on were cancelled.  I got on the phone and asked to speak to managers, told them to look at the number of miles I flew on their airline and then finally got transferred to another flight that eventually did get me to the Washington DC area, it just was not the airport that my car was at.  I called Judi in the morning when I landed and said, "Honey.... I'm home, sort of... can you come pick me up?  My car's about 70 miles from here..."
Business travel is not nearly as romantic as people think it is.
Glad your luggage came with you and glad you spent the night in a hotel vs. the airport (the seat sleeping at the airport has its drawbacks!)!
Peace,  Virginia

Anonymous said...

wow.... that was an adventure you never need to have again:):) judi

Anonymous said...

Isn't it amazing how air travel can sometimes wipe out the benefits of a restorative trip. Luckily, in a few days the glitches are forgotten and the natural high returns.

Anonymous said...

Sounds like a nightmare!  Gosh, airline travel just seems to get worse and worse. I'm glad you weren't on Northwest, where the mechanics have all gone on strike.  Welcome home!

Laura


http://journals.aol.com/hope5555/AmIThereYet/   (you've been added as a reader...)

Anonymous said...

All I can say is, "WOW!"
Judith
http://journals.aol.com/jtuwliens/MirrorMirrorontheWall